77r Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 77r ("we", "us", "the Platform", "77r") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the services available at 77r.pro. We are committed to handling your personal data with care, transparency, and in compliance with applicable data protection principles.

The 77r platform is an online casino and sports betting service delivered in English and denominated in Bangladeshi Taka (BDT), serving players based in Bangladesh. This Policy applies to all personal data collected through your use of the 77r website, its mobile-optimised interface, and any associated customer support channels.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy. Together, these documents form the complete agreement governing your relationship with 77r.

2 Data Controller

For the purposes of applicable data protection law, 77r acts as the data controller in respect of personal data collected through the 77r platform. As data controller, 77r determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how your personal data is processed, or wish to exercise any of the rights described in this Policy, please contact us via the on-site live chat or at the email address set out in Section 16 below. We do not have a Data Protection Officer formally appointed; however, our support team is trained to handle all data-related enquiries and will escalate complex matters appropriately.

3 Data We Collect

77r collects the following categories of personal data, depending on the nature of your interaction with the platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where age verification data (date of birth, identity documents) is required as part of our mandatory Know Your Customer (KYC) process.

4 How We Collect Data

77r collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically when you visit the 77r platform, including through cookies, server logs, and similar tracking technologies (see Section 8).
• Third-party payment providers: Confirmation data received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you initiate a transaction. We receive only what is necessary to confirm and record the transaction; we do not receive your full payment credentials.
• Identity verification providers: Where we use a third-party KYC service to assist with document verification, that provider may share verification results (pass/fail and identity match scores) with 77r.
• Game providers: Gameplay data generated through games supplied by third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, and others is transmitted to 77r's systems in real time to maintain your account history and calculate balances.

5 How We Use Your Data

77r uses your personal data for the following purposes:

• Account administration: Creating and managing your 77r account, processing logins, maintaining your balance, and recording your transaction history.
• Identity and age verification: Verifying that you are at least 18 years of age and that the identity details you have provided are accurate, in compliance with our obligations under applicable anti-money laundering and responsible gaming frameworks.
• Payment processing: Processing deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any other payment method made available on the platform.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection laws, including retaining records for the periods required by law.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, collusion, money laundering, and other prohibited activities as defined in the Terms & Conditions.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour and taking appropriate action, including applying limits or cooling-off periods, in line with our Responsible Gaming Policy.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Platform improvement: Analysing usage and technical data to improve the performance, reliability, and user experience of the 77r platform.
• Marketing communications: Sending you promotional offers and notifications about bonuses or new features, where you have consented to receive such communications. You may withdraw consent at any time by contacting support.

6 Legal Bases for Processing

77r processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to provide the services you have signed up for — including account management, payment processing, and game access — is carried out on the basis that it is necessary for the performance of the contract between you and 77r.
• Legal obligation: Processing required to comply with applicable law, including KYC verification, AML record-keeping, and the retention of financial transaction records, is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, security monitoring, platform improvement, and responsible gaming analysis is based on 77r's legitimate interests in operating a safe and compliant platform, provided those interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications is carried out on the basis of your consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

7 Sharing Your Data

77r does not sell your personal data. We share your data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any other payment provider used to process your deposits or withdrawals. Data shared is limited to what is necessary to complete the transaction.
• Game providers: Third-party game studios (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi, and others) receive your account identifier and bet data to facilitate gameplay and verify round outcomes.
• Identity verification providers: Third-party KYC services that assist 77r with document verification and identity matching as part of the account verification process.
• Law enforcement and regulatory authorities: Where 77r is required by law, court order, or regulatory directive to disclose personal data — for example, in connection with an AML investigation — we will comply with such requirements and, where permitted by law, notify you of the disclosure.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by 77r who require access to personal data in the course of providing their services, subject to strict confidentiality obligations.

All third parties with whom 77r shares personal data are required to process that data in accordance with applicable data protection law and to implement appropriate security measures. We do not permit third parties to use your data for their own marketing purposes.

8 Cookies & Tracking Technologies

The 77r platform uses cookies and similar tracking technologies to deliver and improve the service. Cookies are small text files stored on your device when you visit a website. 77r uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable you to log in, maintain your session, and access secure areas of the site. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the 77r platform — for example, which pages are visited most frequently and whether error messages are encountered. This data helps us improve the platform.
• Functionality cookies: These cookies remember your preferences (such as your preferred language or interface settings) to provide a more personalised experience.
• Fraud prevention and security cookies: These cookies help 77r detect unusual or suspicious activity, including automated bot access and multi-account attempts.

You can control cookie settings through your browser's privacy settings. Disabling non-essential cookies will not prevent you from using the 77r platform, but may affect certain functionality and your overall experience. Note that strictly necessary cookies cannot be disabled via browser settings without affecting platform access.

9 Data Retention

77r retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Our general retention principles are as follows:

• Account data: Retained for the duration of your account and for a minimum period of five years following permanent account closure, to comply with AML and financial record-keeping requirements.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction in accordance with applicable law.
• KYC documents: Identity and address verification documents are retained for a minimum of five years following account closure or the completion of the relevant transaction.
• Support communications: Live chat transcripts and email correspondence are retained for two years following the close of the relevant support interaction.
• Technical and usage data: Aggregated and anonymised usage data may be retained indefinitely for platform analytics purposes. Identifiable technical data (such as IP address logs) is retained for up to 12 months.
• Marketing consent records: Records of your consent to (or withdrawal from) marketing communications are retained for the life of your account and for two years following closure.

When personal data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

10 Data Security

77r implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 77r platform is encrypted using SSL/TLS protocols, preventing interception in transit.
• Encrypted password storage: Passwords are stored using industry-standard one-way hashing algorithms. 77r staff cannot view your password in plain text.
• Access controls: Access to personal data within 77r's systems is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Fraud and anomaly detection: Automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns, and other security anomalies.
• Regular security reviews: 77r conducts periodic reviews of its security practices and systems to identify and address potential vulnerabilities.

Despite these measures, no data transmission over the internet or storage system can be guaranteed as entirely secure. If you believe your 77r account has been accessed without your authorisation, please contact our support team immediately via on-site live chat so that we can take prompt protective action.

11 Children's Privacy

The 77r platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on the 77r platform or provided personal data without your consent, please contact our support team immediately.

Upon receiving a credible report that an account is held by a person under 18, 77r will promptly close the account, return any deposited funds to the source payment method, and delete the associated personal data, subject to any applicable legal retention requirements. 77r operates mandatory age verification checks and may request documentary proof of age at any time.

12 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 77r holds about you:

• Right of access: You may request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You may ask us to correct any inaccurate personal data or complete any incomplete data we hold about you.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Note that certain data must be retained for legal compliance purposes and cannot be erased on request.
• Right to restrict processing: You may ask us to pause processing of your personal data in certain circumstances — for example, while a rectification request is considered.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to processing of your data based on 77r's legitimate interests, or to processing for direct marketing purposes. Where you object to direct marketing, we will cease such processing immediately.

To exercise any of these rights, please contact our support team via on-site live chat or email at [email protected]. We will respond within 30 days of receiving your request. In some cases, we may need to verify your identity before processing a data rights request.

13 International Data Transfers

The 77r platform serves players in Bangladesh and processes data primarily within the region. However, certain third-party service providers — including game providers such as Pragmatic Play and Evolution Gaming, and payment processing infrastructure — may operate servers located outside Bangladesh. Where personal data is transferred internationally, 77r takes reasonable steps to ensure that appropriate safeguards are in place to protect the data to a standard equivalent to that required under applicable data protection principles.

By using the 77r platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh, and you consent to such transfers where they are necessary to provide the 77r services to you.

14 Third-Party Links

The 77r platform may contain references to third-party game providers, payment partners, and sports organisations. Where such references include links to external websites or services, please be aware that this Privacy Policy does not apply to those third-party platforms. 77r has no control over, and accepts no responsibility for, the privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of the 77r platform, particularly payment providers such as bKash, Nagad, and Rocket, whose own privacy terms will apply to data processed through their respective payment systems.

15 Policy Updates

77r reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change to the categories of data we collect or the purposes for which we use it — we will provide reasonable notice to registered players via on-site notification or by email to the address registered on your account.

The date of the most recent update to this Policy is displayed in the Hero section at the top of this page. Continued use of the 77r platform following notification of a material change constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must stop using the platform and may request account closure.

16 Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77r handles your personal data, please get in touch using one of the following channels:

• Live Chat: Available 24/7 directly on the 77r platform — the fastest way to reach us for data-related enquiries.
• Email: [email protected] — please include "Privacy Request" in the subject line and your registered account username to help us locate your record promptly.

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days. For complex requests requiring further investigation, we will keep you informed of progress and any expected delay.